Terms & Conditions

Purpose of this Statement

Your privacy is important to us.

Luxury Places SA (“we”) places great importance on the protection of personal data and collects and processes personal data concerning you and other individuals confidentially and in compliance with applicable legal provisions.

Most of the content on our website may be used freely. However, we use standard technologies to measure and improve the performance of our website and collect data for this purpose.

In this Privacy Policy, we describe how we process your data when you visit, browse or use the website www.luxuryplaces.ch and/or when you use our services or are in contact with us within the framework of a contract, particularly in connection with the conclusion and execution of a brokerage agreement, property search mandate, property valuation and/or real estate advisory services. Data processing is limited to the data necessary and for the duration required to provide our services or for the period prescribed by law.

By using our services, you agree to this Privacy Policy.

Data Controller

Luxury Places SA is the data controller under this Privacy Policy. We determine whether processing takes place, for what purposes, and how it is carried out.

Please note that if you provide us with personal data relating to third parties, we assume that you are authorized to do so and that the data is accurate. Please ensure that these individuals are aware of this Privacy Policy and only communicate their personal data to us if you are authorized to do so.

For questions regarding the processing of your data or to exercise your rights, you may contact us as follows:

By mail:
Luxury Places SA
Data Protection
Rue du Grand-Pont 2bis
1003 Lausanne
Switzerland

By email:
info@luxury-places.ch

Definitions

“Personal data” (hereinafter also referred to as “data”) means all information relating to an identified or identifiable natural person, i.e. whose identity can be established from the data itself or through additional data.

“Sensitive personal data” is a sub-category of personal data specifically protected under applicable data protection laws. Sensitive personal data includes, for example, data revealing ethnic origin, health-related data, data concerning religious or philosophical beliefs, biometric data used to uniquely identify a natural person, and data relating to trade union membership.

“Processing” means any operation performed on personal data, such as collection, storage, use, modification, disclosure, or deletion.

“Disclosure” means transmitting or making personal data accessible by any means whatsoever.

Types of Data Collected

We collect the following basic data received from you, persons for whom you work, or third parties such as contractual partners, as well as from public sources such as public registers or the internet (websites, social media, etc.):

  • Identity and contact information (e.g. first name, last name, address, phone number, email address);
  • Client data (e.g. date of birth, nationality, gender, marital status, profession, title, passport number, etc.);
  • Information relating to property and/or property search criteria (including details of your relationship with us);
  • Commercial data (commercial register information, land registry data, shareholdings, employment, signature authority);
  • Financial information (e.g. bank details);
  • Marketing information (e.g. newsletter subscriptions, email alerts, client portal);
  • Information communicated to us in connection with meetings, seminars, or events;
  • For employees/applicants applying online, basic data also includes social security number, marital status, CV, bank details, interview and evaluation reports, absences due to illness and other reasons;
  • Any other information you provide to us.

We also collect contractual data, meaning data generated in connection with the conclusion and/or performance of a contract. This includes, for example, information about contracts (date of conclusion, type of contract, information relating to the relevant contract), contractual services and contract administration (billing, technical support, payments, reminders, debt collection, etc.), data relating to the period preceding the conclusion of the contract, and information necessary for contract execution. We collect this information from you, contractual partners and third parties involved in contract execution, as well as from third-party sources (e.g. credit information providers) and public sources.

Most content on our website may be used freely without providing personal data. However, we automatically collect data used for analytical purposes. In particular, we collect technical data (collection of IP address and other technical data to ensure the functionality and security of the services available on our website).

Among the types of personal data collected directly or through third parties by this website are: cookies, usage data, email address, telephone number, first name, last name, company name, physical address, city, website, IP address, language, date and time, and messages.

Purpose of Data Processing

We process personal data particularly within the framework of our professional real estate brokerage activities. The purposes for which we process personal data are always related to our professional activities, including:

  • To communicate with you, respond to your requests and contact you in case of questions (by telephone or during online meetings);
  • To conclude and execute contracts with you, our clients and business partners, particularly in the context of real estate brokerage;
  • To purchase products or services from our suppliers, partners or auxiliaries;
  • For marketing, advertising and relationship management purposes (newsletters, events, invitations, etc.);
  • To develop our offers, services, websites and other platforms on which we are present;
  • To communicate with you and with third parties and process their requests (e.g. applications, media inquiries);
  • For market research and to improve our services and business activities;
  • To ensure the operation of our business, particularly IT systems, websites and other platforms, as well as IT security measures, buildings and facilities, and the protection of our employees, other persons and entrusted assets;
  • To comply with laws, directives and recommendations from authorities;
  • As part of our risk management and corporate governance, as well as for the exercise of rights and legal defense in disputes and administrative proceedings;
  • For other purposes, particularly within the framework of our internal processes and administration.

Where you have given your consent for the processing of your personal data for specific purposes, we process your data within the scope of and based on that consent, provided that we do not have another legal basis and require such a basis.

Legal Bases for Processing

Depending on the purpose of the processing activity (see Section V above), the processing of your information and personal data is carried out when:

  • it is necessary for the conclusion or performance of a contract relating to the requested services or for the fulfillment of our obligations arising from such contract;
  • it is necessary for the legitimate interests of Luxury Places SA, without unreasonably infringing your interests or fundamental rights and freedoms;
  • it is necessary to comply with our legal or regulatory obligations;
  • your personal data is processed with your consent, which we may request from time to time, particularly where required by law, or where explicit consent is necessary for sensitive personal data or special categories of personal data.

You may withdraw your consent at any time with future effect by written notification (by mail) or, unless otherwise indicated or agreed, by email to the addresses listed in Section II.

Where sensitive personal data or special categories of personal data are necessary for the establishment or execution of the service entrusted to us, or where processing concerns personal data manifestly made public.

Examples of the above-mentioned “legitimate interests” include:

  • pursuing certain purposes described in Sections Vd to Vj;
  • exercising our rights under Articles 26 and 27 of the Swiss Federal Constitution or Articles 16 and 17 of the Charter of Fundamental Rights of the European Union, including freedom of enterprise and property rights;
  • disclosures referred to in Section VII below, the provision of products and services to ensure a high and consistent level of service and customer satisfaction;
  • complying with accountability obligations and legal requirements worldwide, where not already recognized as a legal basis under applicable data protection legislation;
  • in all cases, provided your privacy interests do not override these interests.

Data Sharing

Within the framework of our business activities, website operations, legal obligations, protection of legitimate interests and other purposes set out in Section V, we may disclose your personal data to third parties, particularly to the following categories of recipients:

Employees

We may share personal data within our agencies. If we do so, the use and sharing of your personal data remain subject to this Privacy Policy.

Service Providers

We work with service providers for the processing of your data. These providers act on our behalf or as joint controllers with us. They may also receive data concerning you as independent data controllers. These providers include subcontractors or agents performing essential functions for our business operations, such as banks, insurance companies, counterparties and their representatives (guarantors, financiers, affiliated companies, references, experts, etc.), as well as hosting providers, email communication services, after-sales services, analytics, marketing and advertising providers.

Contractual Partners

We request these partners to send or display advertisements based on your data only with your consent (for online advertising purposes).

Authorities

We may disclose personal data to agencies, courts and other authorities in Switzerland and abroad if we are legally obliged or authorized to do so, or if this appears necessary to protect our interests.

Data Retention

Personal data is processed and retained for as long as necessary to achieve our processing purposes, comply with statutory retention periods and safeguard our legitimate interests in documentation and preservation of evidence, or where retention is technically and/or legally required.

Once the retention period has expired or processing has ceased as part of our standard procedures, we will delete or anonymize your personal data.

Data Protection Measures

We take reasonable measures to ensure the necessary security of your personal data by guaranteeing its confidentiality, integrity and availability. These measures are implemented taking into account the state of technology, implementation costs, the nature of the data and the risks associated with processing.

Our objective is to protect your data against unauthorized or unlawful processing and minimize the risk of loss, accidental alteration, unauthorized disclosure or access.

Use of Cookies

Our website uses cookies to facilitate the use of our services and improve your browsing experience by distinguishing you from other users. Some cookies remain stored on your device until you delete them, allowing our website to recognize your browser during future visits. We do not intend to identify you personally, although it may be possible for us or third parties engaged by us to do so by linking cookies to registration data.

We use the following types of cookies:

Necessary Cookies

Certain cookies are necessary for the operation of the website. For example, they ensure that you can navigate from one page to another without losing information entered into forms. These cookies may also store information for future visits (e.g. language settings, consent preferences, automatic login functionality, etc.). These cookies exist only temporarily. If you block them, the website may not function properly.

Performance Cookies

To optimize our website and related services and better adapt them to users’ needs, we use cookies to record and analyze website usage, potentially beyond a single session. We use third-party analytics services for this purpose.

Marketing Cookies

We and our advertising partners tailor advertising offers to your interests, including limiting the number of times you see an advertisement or selecting advertisements relevant to you.

We currently use services from the following providers and advertising partners:

  • Google Tag Manager – Enables tags for third-party scripts that may place cookies on the user’s device.
  • Cookie banner – Stores the user’s response to the cookie banner in order to hide it.
  • Google Maps – Displays Google Maps and includes cookies related to this service.
  • Session – Used to determine whether you are logged into the website.

If you do not wish this, you may configure your browser at any time so that it informs you about the placement of cookies and allows you to authorize them on a case-by-case basis. Disabling cookies may restrict the functionality of our website.

Your Rights

Regarding the processing of your personal data, you have the following rights if you are located in Switzerland or the European Economic Area (EEA):

  • the right to know whether we process your personal data and to access such data;
  • the right to correct or rectify inaccurate personal data;
  • the right to restrict or object to the processing of your personal data;
  • the right to delete your personal data;
  • the right to data portability;
  • the right to withdraw your consent where processing is based on consent.

These rights are granted in accordance with Swiss data protection law and the GDPR in Europe. Please note that these rights are not unlimited and may be subject to restrictions.

To prevent abuse, exercising your rights requires proof of identity (for example, by providing a copy of an identity document). To exercise your rights, you may contact us using the details provided in Section II.

You also have these rights vis-à-vis other parties cooperating with us as independent data controllers. You may contact them directly if you wish to exercise your rights regarding their processing of your data.

You also have the right to assert your rights in court or file a complaint with the competent data protection authority. The competent Swiss data protection authority is the Federal Data Protection and Information Commissioner: FDPIC

Third-Party Links

Our service may contain links to third-party websites. Access to and use of such linked websites are not governed by this Privacy Policy, but by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

Information Not Included in This Policy

Further information regarding the collection or processing of personal data may be requested from us at any time. Please refer to the contact details provided in Section II.

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. If changes affect processing activities carried out based on your consent, we will obtain renewed consent where necessary.

If you continue using the website after modifications, you will be deemed to have accepted the new Privacy Policy. We strongly recommend reviewing this page regularly, referring to the date of the latest update indicated below.

Last updated: 02.05.2024